Amdocs is hiring for Technical & Business Operations Agent 2023 (Last Date- Not Mentioned )
Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.
Eligibility Criteria
| Academic Qualification | Recent graduates; experience is an added value |
| Graduation Year | Graduated In 2023 |
| Minimum Academic Percentage | Not Mentioned |
| Backlogs | Must Have 0 Backlogs |
Job Function & Salary
Job Role – Technical & Business Operations Agent
CTC – Not Disclosed
Work Location – India- Pune (Amdocs Site)
Date of Joining – Not Mentioned
Responsibilities
- You will serve as first point of contact for incidents and service requests from end-users.
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic level based on script/methods and procedures
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
Requirements
- Experience with ticket-handling system is an advantage
- Documentation skills, excellent verbal and written communication skills
- Experience in using MS Office and end-user applications
Last Date to register – Not Mentioned
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