About Birlasoft
Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 11,000+ professionals, is committed to continuing the Group’s 159-year heritage of building sustainable communities.
Job Details
Role: Product Support Engineer
Job Location: Pune, Bangalore, Hyderabad
Eligibility Criteria : Year of Graduation: 2019/2020/2021, No standing backlogs, Minimum 60% overall education
Shift Timing : Night Shift only
Service Agreement
- 24 months bond agreement to be signed
- INR 1.0 LPA bond penalty, in case the candidate leaves before two years of association
Education
- Graduate| B.E/B.Tech -CS/IT/E&TC & ECE Branches
- MCA
- MSc IT/Computers
Key Responsibilities
- Issue Solving – Troubleshooting and providing technical resolution on issues reported by customers through tickets, chat or expert mode, for enterprise product suite like SAP Analytics, Business Intelligence, etc.
- Knowledge Transfer – Continuous technical upskilling for self and the peers, documentation of accrued knowledge
- Develop Internal Talent Pool for ICTS with multiple skills – Windows , Linux network , backup, storage, data base Virtualization & cloud
- The Associate Software Engineer will contribute to a wide variety of projects as our business needs evolve.
- The work include IT Enterprise Support & Services Spanning across Infrastructure, System Integration, Administration, Cloud and Managing Data Center devices.
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