Capgemini Is Hiring Service Desk Graduate 2020,2021 Batch

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About Capgemini :-

Capgemini is a French multinational information technology (IT) services and consulting company. It is headquartered in Paris, France. Capgemini has over 290,000 employees in over 50 countries, of whom nearly 125,000 are in India.

Capgemini was founded by Serge Kampf in 1967 as an enterprise management and data processing company.

The Capgemini Group Executive Committee consists of 27 members. On 20 May 2020,

Aiman Ezzat was appointed as the new CEO. He is associated with Capgemini for more than 20 years. From 2005 to 2007, Aiman was Capgemini’s Deputy Director of Strategy. In November 2007, Ezzat was appointed COO of the Financial Services Global Business Unit, and became its Global Head in December 2008 till 2012. From January 2018 to May 2020, he served as Chief Operating Officer and prior to this as Chief Financial Officer, from December 2012 to 2018.

From 2012 to 2020 Paul Hermelin served as the Group Chairman and CEO. He joined Capgemini in 1993 and was appointed as its CEO in 2002. In May 2012, Hermelin became chairman and CEO of the Capgemini Group. He succeeded Serge Kampf, who served as the Vice Chairman of the Board until his death on 15 March 2016.

In May 2020, Aiman Ezzat succeeded Paul Hermelin as CEO. Paul Hermelin continues as Chairman of the Board of Directors.

Job Description :-

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:-

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement

Qualification & Criteria:-

  • Candidates must have completed graduation in 2020 & 2021
  • 10th,12th & Graduation – 55% & Above
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to sign Service Level Agreement
  • CTC- 2.5 LPA

Please Note :- 

  • Only shortlisted candidates will be invited for the assessment / selection process
  • Selection process will be done in virtual mode
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
  • Location: Kolkata / Bangalore
  • Last Date to Apply: 04 December 2021