CSS Corp is hiring for the role of Technical Support Engineer (Last Date- Not Mentioned)
CSS Corp is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models.
Eligibility Criteria
| Academic Qualification | Bachelor’s Degree |
| Graduation Year | Graduated In 2021-22 |
| Minimum Academic Percentage | Not Mentioned |
| Backlogs | Must Have 0 Backlogs |
Job Function & Salary
Job Role – Technical Support Engineer
CTC – Not Mentioned
Work Location – Gachibowli, Hyderabad – 500032
Experience: 0 – 2 Years (Freshers also can apply)
Date of Joining – Not Mentioned
Duties & Responsibilities
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
- Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bugs with application owners
- Uses troubleshooting techniques to identify network-related issues
- Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
- Help employees with access & account issues based on defined/documented guidelines, policies and procedures
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently
- Complies with schedule adherence to ensure the overall service level targets are achieved
- Identifies and provides input on unique (or) recurring user problems
Skill Requirements
- Excellent communication skills
- Good customer service skills, multitasking and leadership skills
- Ability to adjust quickly to changing priorities and make quick decisions with limited information
Last Date to register – Not Mentioned
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