Cvent Hiring Associate Product Consultant

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About Cvent

Cvent Holding Corp. is a publicly held software-as-a-service (SaaS) company based in Virginia that specializes in meetings, events, and hospitality management technology. The company has over 4,000 employees. Cvent offers web-based software solutions for in-person, virtual, and hybrid events, including online event registration, venue selection, event marketing and management, virtual and onsite solutions, and attendee engagement. The company also offers software solutions for hotels and venues to manage group and corporate travel business and attract group business through Cvent’s sourcing platforms.

Job Description

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,000+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent’s software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualiﬁed demand for their hotels, manage that demand more eﬃciently, and measure their business performance in real-time.

About the role:

Role: ASSOCIATE PRODUCT CONSULTANT

We have multiple Associate Product Consultant positions for graduates with 0-6months of work experience in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.

Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology and communications.

Responsibilities

Support clients over the phone and email by answering their product questions and offering technical assistance
Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent’s marketing engine
Gather client requirements for future releases of the product
Create and maintain all product documentation
Implement and manage the online portion of client events as and when needed
Gather client requirements and implement them in Cvent’s event management software
Communicate with the client and review the initial implementation with them and make required changes
Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
Document all communication with the client in Cvent’s CRM software

Preferred Skills

Excellent communication skills (verbal and written)
Graduate/ Under-graduate(drop-out) with strong analytical and logical skills
Strong business acumen, ethics and high integrity
High comfort level in using online software products
Must be articulate, organized, detail-oriented and have ability to multi-task
Quick learner, with a positive attitude and ability to work well within a team

Other Benefits

Air-conditioned cabs provided (pick & drop)
Free meals
Medical & Health Insurance
Accidental/Disability coverage
Sodexo coupon

Interview Process

Day 1

Start Time – 11 AM (sharp) – Please note that the meeting will be locked for participation at 11:10 AM
Introduction and Welcome note
English Grammar test – Online (Elimination round)
Pre-Placement Talk and walkthrough about Cvent
Group Discussion (Elimination round)
Product Video Test

Day 2