About HCL Technologies
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives.
What you’ll do
Greetings from HCL Technologies DPO!
We have an immediate requirement for Freshers & Experienced candidates for Engineer product support role @ Hyderabad location.
Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager.
- CTC – 275,000 PA – 450,000 PA
- Shift timings US / Night shifts (Cab facilities for women folks free of cost)
- Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc
- Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
- Work along with publishers on accounts to enable features and to resolve UI related issues
- Able to work independently and efficiently to meet defined SLA
- To consistently meet or exceed all agreed quality parameters as defined for the process
Desired Candidate profile :
- Basic understanding of Digital Marketing.
- Should be able to look at reports and numbers and derive meaningful inferences.
- Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
- Willing to learn and apply learning in practical environment.
- Aptitude should be high as product is complex.
- Excellent English communication skills, both written and verbal
- Candidates with previous experience in E-mail and Chat support / any digital marketing experience are eligible.
- Must have knowledge in HTML, CSS & JS.
NOTE : Immediate joiners are only eligible. Also, this is not a coding / Development role. This is for a DPO / BPO role.