Mastercard is hiring for the role of Production Support Engineer (Last Date- 16th December, 2022)
Mastercard Inc. is the second-largest payment-processing corporation worldwide. It offers a range of financial services. Its headquarters are in Purchase, New York.
Eligibility Criteria
| Academic Qualification | Bachelor’s Degree or equivalent work experience. |
| Graduation Year | Graduated In 2022 |
| Minimum Academic Percentage | Not Mentioned |
| Backlogs | Must Have 0 Backlogs |
Job Function & Salary
Job Role – Production Support Engineer
CTC – Not Disclosed
Work Location – Pune
Date of Joining – Not Mentioned
Responsibilities
- Perform L1 Application Support services on a 24x7x365 basis
- Email Based Alert Monitoring – Initial response & triage of alerts using SOP
- Validation of CRQ’s using Alerts or Dashboards
- Application Performance and Monitoring using Dashboards
- Problem Ticket creations & follow-ups for Alerts reductions
- Alerts/Volumetric reporting (Bi-weekly, Monthly)
- Participation in TRT/Bridge calls for Critical alert resolution
- Soft Skills & Situation Management over the phone call
- Contribution in Knowledge Management – create/update new or existing SOP
- Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
- Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix
Skill Requirement
- Basic understanding of UNIX scripting
- Experience on batch scheduling & Monitoring
- Basic understanding of SQL/Oracle or any other relational database
- Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
- Effective problem and troubleshooting skills
- Knowledge of ITSM best practices
- Effective written and verbal communication skills
- Effective interpersonal skills
Last Date to register – 16th December, 2022
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