Mastercard Hiring Production Support Engineer 2022

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Mastercard is hiring for the role of Production Support Engineer (Last Date- 16th December, 2022)

Mastercard Inc. is the second-largest payment-processing corporation worldwide. It offers a range of financial services. Its headquarters are in Purchase, New York.

Eligibility Criteria

Academic QualificationBachelor’s Degree or equivalent work experience.
Graduation YearGraduated In 2022
Minimum Academic PercentageNot Mentioned
BacklogsMust Have 0 Backlogs

Job Function & Salary

Job Role Production Support Engineer

CTC – Not Disclosed

Work Location – Pune

Date of Joining Not Mentioned


  • Perform L1 Application Support services on a 24x7x365 basis
  • Email Based Alert Monitoring – Initial response & triage of alerts using SOP
  • Validation of CRQ’s using Alerts or Dashboards
  • Application Performance and Monitoring using Dashboards
  • Problem Ticket creations & follow-ups for Alerts reductions
  • Alerts/Volumetric reporting (Bi-weekly, Monthly)
  • Participation in TRT/Bridge calls for Critical alert resolution
  • Soft Skills & Situation Management over the phone call
  • Contribution in Knowledge Management – create/update new or existing SOP
  • Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
  • Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix

Skill Requirement

  • Basic understanding of UNIX scripting
  • Experience on batch scheduling & Monitoring
  • Basic understanding of SQL/Oracle or any other relational database
  • Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
  • Effective problem and troubleshooting skills
  • Knowledge of ITSM best practices
  • Effective written and verbal communication skills
  • Effective interpersonal skills

Last Date to register – 16th December, 2022

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