Wipro Hiring Freshers For IT Service Desk 2023

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Wipro is hiring Freshers For IT Service Desk (Last Date- Not Mentioned )

Wipro Limited (formerly, Western India Palm Refined Oils Limited) is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India

Eligibility Criteria

Academic Qualification
Graduation and above (Minimum graduation is mandatory)
Graduation YearGraduated In 2023
Minimum Academic PercentageNot Mentioned
BacklogsMust Have 0 Backlogs

Job Function & Salary

Job Role Freshers (IT Service Desk)

CTC As per market standards

Work Location – Pune

Date of Joining Not Mentioned

Job Description

Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution.

Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution.

Language: Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English

Major Activities

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KBI database.

Last Date to register – Not Mentioned

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