Wipro Hiring IT Service desk/Technical Support 2023

Post published:February 4, 2023
Post category:Job Updates

Wipro is hiring for IT Service desk/Technical Support (Last date: Not Mentioned)

Wipro Limited (formerly, Western India Palm Refined Oils Limited) is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India

Table of Contents

Eligibility Criteria

Academic Qualification	Any technical background graduation.
Graduation Year	Graduated In 2023
Minimum Academic Percentage	Not Mentioned
Backlogs	Must Have 0 Backlogs

Job Function & Salary

Job Role – IT Service desk/Technical support

CTC – As per market standard.

Work Location –Pune, Hyderabad, Bangalore,

Date of Joining – Not Mentioned

Responsibilities

Provide first class, multi site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident lifecycle.
Undertake prioritization, analysis, diagnosis, resolution or reassignment of a wide range of incidents using the Knowledge Base, including computer and point of sale hardware, operating systems, applications and networks.
Maintain clear, accurate and timely information for every incident or service request to provide relevant data to the end user, other IT personnel or 3rd Parties and to enable effective triaging or request fulfilment
Responsible for supporting investigation and diagnosis of assigned problems for workarounds and/or root causes. Proposes solutions to problems and implements solutions if Change Management is not required
Own customer service on a call by call basis, taking end to end responsibility for all service requests
Ensure effective management of issues raised through calls, emails, self service and face to face and handle the resulting incidents or Service Requests, using agreed incident management and request fulfilment processes.
Understand and proactively operate the escalations procedures
Ensure effective management of incidents or service requests, using agreed incident management and request fulfilment processes and consistently meeting agreed SLA targets
Ensure compliance with quality management, risk management, security policies and procedures.
Monitor the status and progress of incidents and service requests
Lead Continual Service Improvement through identification and delivery of process improvements and problem prevention.
Adherence to policies and procedures, closure of open calls after resolution.