Zycus is hiring for the role of Product Technical Analyst 2023 (Last Date- Not Mentioned )

Zycus is a leading global provider of A.I. powered Source-to-Pay suite for procurement, finance, and AP organizations. Our comprehensive product portfolio includes eProcurement, eInvoicing, Spend Analysis, eSourcing, Contract Management, Supplier Management, Financial Savings Management, Project Management, Request Management, Supplier Network, Insight Studio, and Merlin A.I. Suite with intelligent BOTs.

Eligibility Criteria

Academic Qualification	Engineering Graduate (B.E./B.Tech) in CS/IT/Electronics
Graduation Year	Graduated In 2023
Minimum Academic Percentage	Not Mentioned
Backlogs	Must Have 0 Backlogs

Job Function & Salary

Job Role – Product Technical Analyst

CTC – Not Disclosed

Experience Level: 0-4 years

Work Location – Bangalore/Mumbai/Pune

Date of Joining – Not Mentioned

Responsibilities

• Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite

• Be the first point of Contact for Customers having queries/ issues related to Zycus products

• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction

• Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes

• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing

• Evaluate and suggest innovative solutions and workarounds for customer requirements

• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.

• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Requirements

• Strong written and verbal communication skills.

• Willingness to work in Shifts.

• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.

• Ability to collaborate with various internal and external stakeholders

• Ability to multitask, learn, execute and excel.

Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage.

Last Date to register – Not Mentioned

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